Following your emergency room visit you will receive a bill from Wake Emergency Physicians, PA for the professional services rendered by the physician and/or midlevel provider involved in your care.  Depending on where you received care, WakeMed or Johnston Medical Center Clayton will bill you separately for their services and you may also receive a separate bill from other physicians involved in your care at a WakeMed Health & Hospital or Johnston Medical Center Clayton facility.

Wake Emergency Physicians, PA utilizes the services of Medical Management Professionals (MMP), for its billing service.

For billing inquiries contact Medical Management Professionals between 9:00am - 4:00pm EST Monday through Friday:

• (800)868-4872

Patient payments or correspondence should be mailed to:

• Wake Emergency Physicians, PA
  PO Box 60694
  Charlotte, NC  28260-0694

Insurance payments or correspondence should be mailed to:

• Wake Emergency Physicians, PA
  PO Box 60968
  Charlotte, NC  28260-0968

If your emergency room visit was at WakeMed Raleigh Campus, WakeMed Cary, or WakeMed North Healthplex and your account is delinquent, then it has been referred to our collection agency, AmeriFinancial Solutions, LLC.

For collection inquiries contact AmeriFinancial Solutions between 8:00am - 9:00pm EST Monday through Thursday, 8:00am – 5:00pm EST Friday, and 8:00am - 12:00pm EST Saturday:

• (800)945-7184

If your emergency room visit was at WakeMed Apex or Johnston Medical Center Clayton and your account is delinquent, then it has been referred to our collection agency, Absolute Collection Service, Inc.

For collection inquiries contact Absolute Collection Service between 8:30am - 9:00pm Monday through Friday and 8:30am - 1:00pm Saturday:

---

Wake Emergency Physicians, PA participates with the following insurance plans:

• Blue Cross Blue Shield of North Carolina
• Cigna Healthcare of North Carolina.
• WellPath Directly Administered Products including;   (Effective 1 April 2010)
• WellPath
• Coventry
• Duke Select / Duke Basic

---

N.C. Gen. Stat. § 58-3-176, 58-67-50(c) and 58-3-190 (1997) requires that coverage for emergency services must be provided to the extent necessary to screen and stabilize the person covered under the plan. If the emergency services are obtained from a hospital or other provider outside the managed care plan's network, they must still be covered if a prudent layperson would have believed that a delay in seeking treatment would have worsened the emergency or if the patient went outside the plan network for emergency treatment for reasons beyond his or her control. The law also bans prior approval of emergency treatment if a prudent layperson acting reasonably would have believed an emergency existed. If prior approval has been given by the health benefit plan for emergency treatment, that approval cannot be retracted after the services have been rendered unless the provider or the patient materially misrepresented the patient's condition. It requires that a managed care plan impose deductibles and copayments on emergency treatment equal to other treatment. The law states that managed care plans provide information to their enrollees on coverage of emergency medical services, the use of those services, cost-sharing provisions for emergency medical services, and accessibility and availability of those services.

---

Patients requesting a copy of their medical record, including their emergency record, should contact the Medical Records Department at WakeMed Health & Hospitals.

(919)350-8000 - ask for medical records.

---

Billing statements may be obtained by contacting the appropriate billing service.

---

For more information about your statement or pay your bill online goto www.mydocbill.com