Billing

Following your emergency room visit,  you will receive a bill from Wake Emergency Physicians, PA (WEPPA) for the professional services rendered by the physician and/or Advanced Practice Provider (APP) who treated you during your visit.  In addition, you will receive a separate bill from the facility where you were treated (WakeMed, Johnston UNC Health Care/Clayton, Johnston UNC Health Care/Smithfield, Nash UNC Health Care or Granville Health System). 

If ancillary services (radiology, labs, etc.) were utilized during your treatment, you will also receive a separate bill for those services.

Billing Inquiries

For dates of service after May 31, 2017,  please contact LogixHealth at (855) 691-9890.

For dates of service prior to June 1, 2017, please complete the “Contact Us” form. A representative will respond to your request.  

Payments

For dates of service after May 31, 2017, please contact LogixHealth at (855) 691-9890, 24 hours a day, to make a payment to your account.  Payments may also be made at the secure website DoctorPayments, at www.doctorpayments.com.

Payments for services performed by WEPPA providers (both personal payments and/or insurance payments) should be mailed to:  

Wake Emergency Physicians, PA

P.O. Box 890053

Charlotte, NC 28289-0053

_______________________________________________________________________________________________

Collection Agency Inquiries

Please contact AmeriFinancial Solutions or Optimum Outcomes as referenced on the correspondence that you received regarding your account.

AmeriFinancial Solutions

8:00 a.m. – 9:00 p.m. EST Monday through Thursday

8:00 a.m. – 5:00 p.m. EST Friday

8:00 a.m.  – 12:00 Noon EST Saturday

Phone:  (800) 945-7184; Option 1

 

Optimum Outcomes 

8:30 a.m. – 9:00 p.m. EST Monday through Friday

8:30 a.m. – 1:00 p.m. EST Saturday

Phone:  (800) 752-4172

Insurance

Wake Emergency Physicians, PA, participates with the following insurance plans:

  • Aetna Health, Inc.
  • Ambetter of NC, Inc.
  • Blue Cross/Blue Shield of North Carolina
  • CIGNA Healthcare of North Carolina
  • WellPath – Directly administered products, including:
    • WellPath
    • Duke Select/Duke Basic
  • United Healthcare
NC Prudent Layperson Legislation N.C. Gen. Stat. § 58-3-176, 58-67-50(c) and 58-3-190 (1997) requires that coverage for emergency services must be provided to the extent necessary to screen and stabilize the person covered under the plan. If the emergency services are obtained from a hospital or other provider outside the managed care plan’s network, they must still be covered if a prudent layperson would have believed that a delay in seeking treatment would have worsened the emergency or if the patient went outside the plan network for emergency treatment for reasons beyond his or her control. The law also bans prior approval of emergency treatment if a prudent layperson acting reasonably would have believed an emergency existed. If prior approval has been given by the health benefit plan for emergency treatment, that approval cannot be retracted after the services have been rendered unless the provider or the patient materially misrepresented the patient’s condition. It requires that a managed care plan impose deductibles and copayments on emergency treatment equal to other treatment. The law states that managed care plans provide information to their enrollees on coverage of emergency medical services, the use of those services, cost-sharing provisions for emergency medical services, and accessibility and availability of those services.

Medical Records

Patients requesting a copy of their medical record, should contact the Medical Records Department at either WakeMed Health & Hospitals, Johnston UNC Health Care/Clayton, Johnston UNC Health Care/Smithfield, Nash UNC Health Care or Granville Medical Center.

  • If you visited any of WakeMed’s Emergency Departments, please call (919) 350-8374.
  • If you visited Johnston UNC Health Care/Clayton or Johnston UNC Health Care/Smithfield, please call (919) 938-7705.
  • If you visited UNC Health Care Nash, please call (252) 962-8130.
  • If you visited Granville Medical System, please call  (919) 690-3236.

Privacy

Wake Emergency Physicians, PA, along with each of their hospital affiliations, holds the privacy of identifiable health information in highest regard for all patients.  The links below outline the legal duties and privacy practices for each facility.

WakeMed Health and Hospitals

Johnston UNC Health Care/Clayton and Johnston UNC Health Care/Smithfield  (Once on site, scroll to the page bottom)

Granville Health System

Nash UNC Health Care