Following your emergency room visit, you will receive a bill from Wake Emergency Physicians, PA for the professional services rendered by the physician and/or Advanced Practice Provider (APP). In addition, you will receive a separate bill from the facility where you were treated (WakeMed, Johnston UNC Health Care, Granville Health). If ancillary services (radiology, labs, etc.) were utilized during your treatment, you will also receive a bill for those services incurred.
For dates of service after May 31, 2017, please contact LogixHealth at (855) 691-9890.
For dates of service prior to June 1, 2017, please complete the “Contact Us” form. A representative will respond to your request.
Note: Billing statements may be obtained by contacting the appropriate billing service.
For dates of service after May 31, 2017, please contact LogixHealth at (855) 691-9890 or use the website www.doctorpayments.com, 24 hours a day.
For dates of service prior to June 1, 2017, please contact either AmeriFinancial or Optimum Outcomes, as referenced on the correspondence that you received regarding your account. Contact information is listed below for your convenience.
Mail Personal or Insurance Payments to: Wake Emergency Physicians, PA – P.O. Box 890053 – Charlotte, NC 28289-0053
AmeriFinancial Solutions / Optimum Outcomes – Collection Agency Information
If your emergency room visit was at WakeMed Raleigh Campus, WakeMed Cary Hospital, WakeMed Brier Creek Healthplex, or WakeMed North Family Health & Women’s Hospital and your account is delinquent, then it has been referred to our collection agency, AmeriFinancial Solutions.
For collection inquiries contact AmeriFinancial Solutions between the hours of:
8:00 a.m. – 9:00 p.m. EST Monday through Thursday
8:00 a.m. – 5:00 p.m. EST Friday
8:00 a.m. – 12:00 Noon EST Saturday
Phone: (800) 945-7184; Option 1
If your emergency room visit was at WakeMed Apex Healthplex, Granville Medical Center, or Johnston UNC Health Care/Clayton and your account is delinquent, then it has been referred to our collection agency, Optimum Outcomes.
For collection inquiries contact Optimum Outcomes between the hours of:
8:30 a.m. – 9:00 p.m. Monday through Friday
8:30 a.m. – 1:00 p.m. Saturday
Phone: (800) 752-4172
Wake Emergency Physicians, PA participates with the following insurance plans:
- Blue Cross Blue Shield of North Carolina
- CIGNA Healthcare of North Carolina
- WellPath – Directly Administered Products, including:
- Duke Select/Duke Basic
- United Healthcare
Patients requesting a copy of their medical record, should contact the Medical Records Department at either WakeMed Health & Hospitals, Johnston UNC Healthcare/Clayton or Granville Medical Center.
- If you visited any of WakeMed’s Emergency Departments, please call the main hospital number (919) 350-8000 and ask the operator to transfer your call to the Medical Records Department.
- If you visited Johnston UNC Health Care Clayton or Smithfield, please call the direct line to their Medical Records Department, (919) 938-7705.
- If you visited UNC Health Care Nash, please call the direct line to their Medical Records Department, (252) 962-8130.
- If you visited Granville Medical System, please call the direct line to their Medical Records Department, (919) 690-3236.
Wake Emergency Physicians, PA, along with each of their hospital affiliations, holds the privacy of identifiable health information in highest regard for all patients. The links below outline the legal duties and privacy practices for each facility.