Billing

Following your emergency room visit,  you will receive a bill from Wake Emergency Physicians, PA for the professional services rendered by the physician and/or Advanced Practice Provider (APP).  In addition, you will receive a separate bill from the facility where you were treated (WakeMed, Johnston UNC Health Care, Granville Health).  If ancillary services (radiology, labs, etc.) were utilized during your treatment, you will also receive a bill for those services incurred.

Billing Inquiries

For dates of service after May 31, 2017, please contact LogixHealth at (855) 691-9890.

For dates of service prior to June 1, 2017, please complete the “Contact Us” form. A representative will respond to your request.  

Note:  Billing statements may be obtained by contacting the appropriate billing service.

Payments

For dates of service after May 31, 2017, please contact LogixHealth at (855) 691-9890 or use the website www.doctorpayments.com, 24 hours a day.

For dates of service prior to June 1, 2017, please contact either AmeriFinancial or Optimum Outcomes, as referenced on the correspondence that you received regarding your account. Contact information is listed below for your convenience.  

Mail Personal or Insurance Payments to:  Wake Emergency Physicians, PA – P.O. Box 890053 – Charlotte, NC 28289-0053

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AmeriFinancial Solutions / Optimum Outcomes – Collection Agency Information

If your emergency room visit was at WakeMed Raleigh Campus,  WakeMed Cary Hospital, WakeMed Brier Creek Healthplex, or WakeMed North Family Health & Women’s Hospital and your account is delinquent, then it has been referred to our collection agency, AmeriFinancial Solutions.

For collection inquiries contact AmeriFinancial Solutions between the hours of:

8:00 a.m. – 9:00 p.m. EST Monday through Thursday

8:00 a.m. – 5:00 p.m. EST Friday

8:00 a.m.  – 12:00 Noon EST Saturday

Phone:  (800) 945-7184; Option 1

If your emergency room visit was at WakeMed Apex Healthplex, Granville Medical Center, or Johnston UNC Health Care/Clayton and your account is delinquent, then it has been referred to our collection agency, Optimum Outcomes.

For collection inquiries contact Optimum Outcomes between the hours of:

8:30 a.m. – 9:00 p.m. Monday through Friday

8:30 a.m. – 1:00 p.m. Saturday

Phone:  (800) 752-4172

Insurance

Wake Emergency Physicians, PA participates with the following insurance plans:

  • Blue Cross Blue Shield of North Carolina
  • CIGNA Healthcare of North Carolina
  • WellPath – Directly Administered Products, including:
    • WellPath
    • Coventry
    • Duke Select/Duke Basic
  • United Healthcare
NC Prudent Layperson Legislation N.C. Gen. Stat. § 58-3-176, 58-67-50(c) and 58-3-190 (1997) requires that coverage for emergency services must be provided to the extent necessary to screen and stabilize the person covered under the plan. If the emergency services are obtained from a hospital or other provider outside the managed care plan’s network, they must still be covered if a prudent layperson would have believed that a delay in seeking treatment would have worsened the emergency or if the patient went outside the plan network for emergency treatment for reasons beyond his or her control. The law also bans prior approval of emergency treatment if a prudent layperson acting reasonably would have believed an emergency existed. If prior approval has been given by the health benefit plan for emergency treatment, that approval cannot be retracted after the services have been rendered unless the provider or the patient materially misrepresented the patient’s condition. It requires that a managed care plan impose deductibles and copayments on emergency treatment equal to other treatment. The law states that managed care plans provide information to their enrollees on coverage of emergency medical services, the use of those services, cost-sharing provisions for emergency medical services, and accessibility and availability of those services.

Medical Records

Patients requesting a copy of their medical record, should contact the Medical Records Department at either WakeMed Health & Hospitals, Johnston UNC Healthcare/Clayton or Granville Medical Center.

  • If you visited any of WakeMed’s Emergency Departments, please call the main hospital number (919) 350-8000 and ask the operator to transfer your call to the Medical Records Department.
  • If you visited Johnston UNC Health Care Clayton or Smithfield, please call the direct line to their Medical Records Department, (919) 938-7705.
  • If you visited UNC Health Care Nash, please call the direct line to their Medical Records Department, (252) 962-8130.
  • If you visited Granville Medical System, please call the direct line to their Medical Records Department, (919) 690-3236.

Privacy

Wake Emergency Physicians, PA, along with each of their hospital affiliations, holds the privacy of identifiable health information in highest regard for all patients.  The links below outline the legal duties and privacy practices for each facility.

WakeMed Health and Hospitals

Johnston UNC Healthcare/Clayton (scroll to page bottom)

Granville Health System